Legal & Privacy Information 

Last updated: 3 October 2025

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Welcome to Find My Home. This page outlines the legal terms, privacy practices, disclaimers, and important conditions that apply to the use of our website, social media channels, and services.

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By accessing our website, submitting your details, or engaging our services, you agree to be bound by the terms and conditions outlined below.

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1.⁠ ⁠Website Disclaimer

Find My Home (“we”, “our”, “us”) provides rental assistance services for individuals seeking long-term residential accommodation in Australia.

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We are not a licensed real estate agency or property manager and do not act in that capacity. We also do not provide legal, financial, investment, or migration advice.

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While we assist clients in applying for properties, we do not guarantee approval, availability, or specific outcomes. Final decisions remain with third parties such as real estate agents, property managers, and landlords.

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Rental applications are submitted with clients as tenants, sometimes alongside a Find My Home representative as co-tenant to support the application.

We may request information about your current living situation, financial position, and rental history to determine whether we are able to assist you.

All fees are non-refundable in line with our Refund Policy below.

• We are not liable for any changes, delays, or issues outside our control, including but not limited to:

• Property condition or changes made by the landlord

• Maintenance delays

• Neighbour disputes

• Delays caused by third-party service providers

• Market fluctuations or changes in property availability

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Your use of our website and services is entirely at your own risk. We do not warrant that the website or any content will be free from error, interruption, or unauthorised access.

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2.⁠ ⁠Privacy Policy

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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What We Collect

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We may collect the following personal information:

• Name and contact details

• Identification documents

• Employment, visa, and rental history

• Application information and references

• Details of your current living situation and financial capacity

• Communications, feedback, and comments provided to us

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How We Collect It

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• Through website forms, email, telephone, social media, and in person

• From third parties (with your consent) such as employers, referees, and real estate agents

• Through publicly available sources, where permitted by law

Why We Collect It

• To assess your eligibility for our services

• To assist you in applying for and securing rental accommodation

• To communicate with you and manage tenancy-related arrangements

• To comply with legal obligations and prevent unlawful activity

• To improve our services and maintain business records

Disclosure

We may share your personal information with:

• Real estate agents, property managers, and landlords

• Contractors, service providers, and maintenance personnel

• Government agencies or regulators, if required by law

• We do not sell your personal information to third parties.

Data Security

Your personal information is stored securely in physical and electronic form. Access is restricted to authorised staff who require it for legitimate business purposes.

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Access and Correction

You may request access to or correction of your personal information by contacting us at info@findmyhomeaus.com

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3.⁠ ⁠Terms of Use

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By using our website or engaging our services, you agree that you will:

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• Provide accurate, current, and complete information

• Not submit any false, misleading, or defamatory statements

• Not transmit any material that infringes the rights of others, including copyright or privacy rights

All website content (including text, images, and graphics) is the property of Find My Home and may not be copied, reproduced, or redistributed without our written consent.

We reserve the right to update or change our services, fees, and policies without prior notice.

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4.⁠ ⁠Confidentiality of Submissions and Comments

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Any information, comments, testimonials, or feedback submitted to us (including via email, website forms, or social media) will be treated as confidential unless you provide written permission for public use.

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We reserve the right to store, review, and internally share this information for service improvement, dispute resolution, and compliance purposes.

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5.⁠ ⁠Prohibited Conduct and Defamation

By submitting your details, communicating with us, or engaging our services, you agree that you will not publish, post, or transmit any false, misleading, or defamatory statements about Find My Home, our directors, staff, or associated entities, whether online, in print, or in person, in any location within Australia or internationally.

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You acknowledge that:

• Defamatory statements include any false or damaging remarks that could harm the reputation or business interests of Find My Home.

• We reserve the right to take legal action against any person or entity that makes defamatory, false, or malicious statements about us, to the fullest extent permitted by law in any Australian state or territory, as well as under relevant Commonwealth legislation.

• This includes seeking damages, injunctions, legal costs, and any other remedies available under the Defamation Act in the applicable jurisdiction and other relevant laws.

• Your personal details and communications with us may be retained and used as evidence in such proceedings.

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If you have a complaint, you must first notify us in writing at info@findmyhomeaus.com, so we have an opportunity to address the matter before you make any public statement.

6.⁠ ⁠Refund Policy

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• Application fees are non-refundable once we have commenced work on your application.

• Service fees are non-refundable.

• If your application is declined, you may apply again for another property under the same agreement at no extra application fee.
   

This policy applies unless required otherwise by Australian Consumer Law.

7.⁠ ⁠Limitation of Liability

To the fullest extent permitted by law:

• We exclude all warranties, conditions, or guarantees not expressly stated in this document

• We are not liable for any indirect, incidental, or consequential loss arising from your use of our services or website

• Our total liability in connection with our services is limited to the total service fees you have paid to us in the six months before any claim

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8.⁠ ⁠Contact Us

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For questions about these terms, privacy requests, or general enquiries, please contact us:

Email: info@findmyhomeaus.com

Website: www.findmyhomeaus.com